New Patient Support Liaison
CCRM/ The New Hope Center for Reproductive Medicine CCRM/ The New Hope Center for Reproductive Medicine Virginia Beach, VA Virginia Beach, VA Full-time Full-time $22 - $24 an hour $22 - $24 an hour 17 hours ago 17 hours ago 17 hours ago The New Patient Support Liaison at CCRM is responsible for review, outreach, and coordination of New Patients.
The New Patient Support Liaison is the first point of contact for New Patients that need information on CCRM's services and need to make appointments for Consultations.
The NPSL works closely with the internal team members and marketing department to ensure that all potential new patient leads are contacted, scheduled, and all follow up after Consultation is completed as part of our Patient Satisfaction efforts.
The New Patient Support Liaison is responsible for answering incoming calls for new patient appointments, answering patient emails, patient leads and following up on appointments that need to be scheduled or rescheduled.
The NPSL is also responsible for collecting patient demographics, insurance details, payment information, setting up patient portal accounts, sending consent forms to patients, linking patient accounts, and providing support for front office staff.
They will answer questions, provide general information, schedule appointments, and/or route calls to a person who can provide more specific information when applicable.
What You'll Do Every Day o Answer phones in a timely manner and greet each caller in a professional and polite voice.
o Review all patient leads in Patient Gain and call/follow up regarding inquiries o Answer questions or direct them to the appropriate person.
o Schedule new patient appointments in an accurate and timely manner o Responsible for gathering demographic information, insurance information, payment information, spouse/partner information, and brief summary of past medical testing and/or treatment.
o Send confirmation email with time, date, address, instructions on how to complete new patient paperwork online, obtain medical records, and provide other information as needed.
o Responsible for calling potential patients who have submitted their contact information online.
o Responsible for timely follow-up on all potential patient contacts.
o Responsible for scheduling and sending confirmation email for patients having their one-dayworkups.
o Collect and report New Patient data on a daily/weekly/monthly basis o Communicate with patients in a timely manner when schedule changes are made.
o Responsible to handle confidential information and patient medical records.
o Assist patient, staff, and provider, as needed.
o Maintain positive relationships with other departments.
o Assist with reports and updating spreadsheet as assigned by manager.
o Participate in staff meetings and other in-services or training and is accountable for the information/education provided in those meetings.
o Assume responsibility for development and accomplishment of annual personal and team goals.
Other Duties This job description is not designed to cover or contain a comprehensive listing of activities, tasks, duties, or responsibilities that are required of this position.
Duties, responsibilities, tasks, and activities of this position are subject to change at any time with or without notice Required Knowledge, Skills and Abilities o Strong attention to detail.
o Excellent communication skills and be able to deal efficiently and courteously with all patients providing a very high level of customer service.
o Excellent organizational skills combined with excellent multitasking abilities.
o Strong computer skills and ability to use basic office equipment and handle multiple phone lines.
o Strong ability to gather, calculate numbers, analyze data and create reports o Ability to schedule patient appointments utilizing and EMR and scheduling system o Strong vocabulary, grammar, and spelling skills.
o Demonstrate the ability to be a team player and perform duties that are delegated to them.
o Exhibit courteous, compassionate and respectful treatment of internal and external customers.
o Consistently display a positive attitude and flexibility in changing situations.
o Follows HIPAA guidelines and maintains confidentiality for all patient and practice Job Type:
Full-time Pay:
$22.
00 - $24.
00 per hour
Benefits:
401(k) 401(k) matching Dental insurance Health insurance Paid time off Vision insurance Schedule:
8 hour shift Day shift Monday to Friday Weekend availability Work Location:
In person.
Estimated Salary: $20 to $28 per hour based on qualifications.
The New Patient Support Liaison is the first point of contact for New Patients that need information on CCRM's services and need to make appointments for Consultations.
The NPSL works closely with the internal team members and marketing department to ensure that all potential new patient leads are contacted, scheduled, and all follow up after Consultation is completed as part of our Patient Satisfaction efforts.
The New Patient Support Liaison is responsible for answering incoming calls for new patient appointments, answering patient emails, patient leads and following up on appointments that need to be scheduled or rescheduled.
The NPSL is also responsible for collecting patient demographics, insurance details, payment information, setting up patient portal accounts, sending consent forms to patients, linking patient accounts, and providing support for front office staff.
They will answer questions, provide general information, schedule appointments, and/or route calls to a person who can provide more specific information when applicable.
What You'll Do Every Day o Answer phones in a timely manner and greet each caller in a professional and polite voice.
o Review all patient leads in Patient Gain and call/follow up regarding inquiries o Answer questions or direct them to the appropriate person.
o Schedule new patient appointments in an accurate and timely manner o Responsible for gathering demographic information, insurance information, payment information, spouse/partner information, and brief summary of past medical testing and/or treatment.
o Send confirmation email with time, date, address, instructions on how to complete new patient paperwork online, obtain medical records, and provide other information as needed.
o Responsible for calling potential patients who have submitted their contact information online.
o Responsible for timely follow-up on all potential patient contacts.
o Responsible for scheduling and sending confirmation email for patients having their one-dayworkups.
o Collect and report New Patient data on a daily/weekly/monthly basis o Communicate with patients in a timely manner when schedule changes are made.
o Responsible to handle confidential information and patient medical records.
o Assist patient, staff, and provider, as needed.
o Maintain positive relationships with other departments.
o Assist with reports and updating spreadsheet as assigned by manager.
o Participate in staff meetings and other in-services or training and is accountable for the information/education provided in those meetings.
o Assume responsibility for development and accomplishment of annual personal and team goals.
Other Duties This job description is not designed to cover or contain a comprehensive listing of activities, tasks, duties, or responsibilities that are required of this position.
Duties, responsibilities, tasks, and activities of this position are subject to change at any time with or without notice Required Knowledge, Skills and Abilities o Strong attention to detail.
o Excellent communication skills and be able to deal efficiently and courteously with all patients providing a very high level of customer service.
o Excellent organizational skills combined with excellent multitasking abilities.
o Strong computer skills and ability to use basic office equipment and handle multiple phone lines.
o Strong ability to gather, calculate numbers, analyze data and create reports o Ability to schedule patient appointments utilizing and EMR and scheduling system o Strong vocabulary, grammar, and spelling skills.
o Demonstrate the ability to be a team player and perform duties that are delegated to them.
o Exhibit courteous, compassionate and respectful treatment of internal and external customers.
o Consistently display a positive attitude and flexibility in changing situations.
o Follows HIPAA guidelines and maintains confidentiality for all patient and practice Job Type:
Full-time Pay:
$22.
00 - $24.
00 per hour
Benefits:
401(k) 401(k) matching Dental insurance Health insurance Paid time off Vision insurance Schedule:
8 hour shift Day shift Monday to Friday Weekend availability Work Location:
In person.
Estimated Salary: $20 to $28 per hour based on qualifications.
|
|
 | |
