Customer Success Representative
Noteable Noteable Virginia Beach, VA Virginia Beach, VA Full-time Full-time $45,000 - $60,000 a year $45,000 - $60,000 a year 20 hours ago 20 hours ago 20 hours ago About Noteable We're a technology company serving the behavioral health industry with an innovative (and now award-winning) cloud-based solution for practice management.
Our approach has been to focus on delivering intuitive and elegant solutions to the unique challenges faced by community-based service providers, a historically underserved market segment.
We provide a fast, modern platform that automates and simplifies clinical and administrative tasks, and we back it up with concierge-level support.
We are a small team of engineers and industry specialists who support each other and care about our mission to deliver a fantastic experience for our customers.
We work hard and hold each other accountable.
We also make a habit of celebrating each others' successes.
If you work at Noteable, you can expect compensation that generously rewards merit and performance a fun and thriving team with a casual atmosphere a demanding, results-oriented culture that values work-life balance mostly remote, but synchronous, work where we stay connected during the work day Noteable is looking for an experienced industry professional to join our customer success team, as they continue to deliver a fantastic experience for our customers and prospective customers.
At Noteable, we do support differently than any other software company.
We do not staff a helpdesk.
Instead, we have a team of highly knowledgable experts in the field of behavioral services.
These experts understand the clinical and administrative challenges of running a behavioral service company and they help our customers leverage our software to meet them.
If you are currently employed in the behavioral health industry, either in a clinical role or an operations one, and you like the idea of working with a technology company and helping agencies all over the country deliver the best possible care to their clients, then we want to talk to you! Requirements You MUST have recent prior experience in the behavioral health industry, either clinical or operational.
DO NOT APPLY, otherwise.
You MUST have recent prior experience working with Electronic Health Records (EHR) and practice management software.
DO NOT APPLY, otherwise.
Experience as a Noteable user is greatly preferred.
You should enjoy, and be good at, talking to people.
You'll need to demonstrate an understanding of medical coding and billing practices.
You'll need to be technically proficient at using software applications, generally, and at using collaboration and productivity tools.
Responsibilities Conduct product demonstrations to prospective customers and answer their questions about how Noteable will help them solve their real challenges.
Ensure new customers have an excellent onboarding experience, by conducting user trainings, and analyzing their current business practices to help them configure Noteable to meet their unique needs.
Respond to support requests with expertise and enthusiasm, making sure that every user feels heard and cared for.
Participate in, and help to improve, internal processes related to supporting our customers.
Create training videos and documentation for Noteable users Participate in Quality Assurance testing of our software Liaise with the engineering team to resolve technical product issues and help prioritize development tasks based on your interactions with customers Work At Noteable! Work with a small, innovative and energetic team, in a results-oriented culture that values work-life balance.
Be part of a group that loves building solutions that help behavioral service professionals deliver the best possible care to their clients.
Enjoy primarily remote work, a flexible schedule, and compensation that generously rewards merit and performance.
Job Type:
Full-time Pay:
$45,000.
00 - $60,000.
00 per year
Benefits:
401(k) 401(k) matching Paid time off Parental leave Work from home Schedule:
Monday to Friday Supplemental pay types:
Bonus pay Ability to commute/relocate:
Virginia Beach, VA 23452:
Reliably commute or planning to relocate before starting work (Required)
Experience:
Behavioral health:
2 years (Required) Work Location:
Hybrid remote in Virginia Beach, VA 23452.
Estimated Salary: $20 to $28 per hour based on qualifications.
Our approach has been to focus on delivering intuitive and elegant solutions to the unique challenges faced by community-based service providers, a historically underserved market segment.
We provide a fast, modern platform that automates and simplifies clinical and administrative tasks, and we back it up with concierge-level support.
We are a small team of engineers and industry specialists who support each other and care about our mission to deliver a fantastic experience for our customers.
We work hard and hold each other accountable.
We also make a habit of celebrating each others' successes.
If you work at Noteable, you can expect compensation that generously rewards merit and performance a fun and thriving team with a casual atmosphere a demanding, results-oriented culture that values work-life balance mostly remote, but synchronous, work where we stay connected during the work day Noteable is looking for an experienced industry professional to join our customer success team, as they continue to deliver a fantastic experience for our customers and prospective customers.
At Noteable, we do support differently than any other software company.
We do not staff a helpdesk.
Instead, we have a team of highly knowledgable experts in the field of behavioral services.
These experts understand the clinical and administrative challenges of running a behavioral service company and they help our customers leverage our software to meet them.
If you are currently employed in the behavioral health industry, either in a clinical role or an operations one, and you like the idea of working with a technology company and helping agencies all over the country deliver the best possible care to their clients, then we want to talk to you! Requirements You MUST have recent prior experience in the behavioral health industry, either clinical or operational.
DO NOT APPLY, otherwise.
You MUST have recent prior experience working with Electronic Health Records (EHR) and practice management software.
DO NOT APPLY, otherwise.
Experience as a Noteable user is greatly preferred.
You should enjoy, and be good at, talking to people.
You'll need to demonstrate an understanding of medical coding and billing practices.
You'll need to be technically proficient at using software applications, generally, and at using collaboration and productivity tools.
Responsibilities Conduct product demonstrations to prospective customers and answer their questions about how Noteable will help them solve their real challenges.
Ensure new customers have an excellent onboarding experience, by conducting user trainings, and analyzing their current business practices to help them configure Noteable to meet their unique needs.
Respond to support requests with expertise and enthusiasm, making sure that every user feels heard and cared for.
Participate in, and help to improve, internal processes related to supporting our customers.
Create training videos and documentation for Noteable users Participate in Quality Assurance testing of our software Liaise with the engineering team to resolve technical product issues and help prioritize development tasks based on your interactions with customers Work At Noteable! Work with a small, innovative and energetic team, in a results-oriented culture that values work-life balance.
Be part of a group that loves building solutions that help behavioral service professionals deliver the best possible care to their clients.
Enjoy primarily remote work, a flexible schedule, and compensation that generously rewards merit and performance.
Job Type:
Full-time Pay:
$45,000.
00 - $60,000.
00 per year
Benefits:
401(k) 401(k) matching Paid time off Parental leave Work from home Schedule:
Monday to Friday Supplemental pay types:
Bonus pay Ability to commute/relocate:
Virginia Beach, VA 23452:
Reliably commute or planning to relocate before starting work (Required)
Experience:
Behavioral health:
2 years (Required) Work Location:
Hybrid remote in Virginia Beach, VA 23452.
Estimated Salary: $20 to $28 per hour based on qualifications.
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