Tech Support Agent
Virginia Beach, VA Virginia Beach, VA Temporary Temporary From $16 an hour From $16 an hour 6 days ago 6 days ago 6 days ago Position Title:
Tech Support Agent Status:
Seasonal, potentially from November to May, can potentially lead to a permanent position FLSA Status:
Non-Exempt Location:
Virginia Beach, VA Pay Rate:
Starting at $16.
00 Hourly Start Date:
November 2023 Language:
English (Bilingual Spanish and French a plus) Position Purpose Technical Support Representatives work with Liberty Tax's franchisees ticketing system, phone, and remote assistance applications to resolve issues and answer questions in a timely and professional manner.
Additionally, this position may be responsible for supervising staff, detecting and analyzing trending technical problems, creating and updating policies, procedures, and knowledge base databases to ensure the maximum quality and timeliness of support services for our franchisees and corporate owned locations.
Position Responsibilities/Duties/Functions/Tasks Initial installation and configuration of desktops and peripherals Support software and hardware installations, configuration and troubleshooting of workgroup networks, broadband ISP connections, and Liberty Tax Service proprietary applications Support various support projects, analyze customer problems, and formulate plans of resolution Proactively look for way to improve processes, operations, and the customer experience Document incidents thoroughly and accurately Responsible for the secure processing and communication of customer's personal financial information and identity Position Qualifications Willingness to learn new computer programs and cloud services Attention to detail Strong verbal, writing, and troubleshooting skills High level of customer service and communication skills Strong hands-on experience and knowledge of Windows 10 Strong hands-on experience and knowledge of workgroups and small office networks Able to quickly adapt to new workflows and projects Fluent in English Position Requirements Capable of working from Liberty's office Capable of working remotely using your own device (During rare situations that the office is unavailable) Capable of making phone calls using your own device (During rare situations that Liberty's telephony is unavailable) Windows 10 or 11 computer The ability to run Microsoft Teams and Google Chrome Stable internet connectivity Webcam (web conferencing) Headset (web conferencing) Employee Acknowledgement This is not necessarily an exhaustive list of responsibilities, skills, duties, requirements, efforts or working conditions.
While this list is intended to be an accurate reflection of the current job, Liberty Tax Service reserves the right to revise the functions and duties of the job or to require that additional or different tasks be performed when circumstances change (i.
e.
emergencies, changes in personnel, work load, or technological developments).
Liberty Tax is an equal opportunity employer.
Questions Where can I apply? You can apply and schedule an interview by visiting https:
//technologysupport.
libertytax.
com How can I contact a recruiter for questions and comments:
You can contact us via email at email protected or give us a call at (817) 765-6486 Job Type:
Temporary Pay:
From $16.
00 per hour Schedule:
10 hour shift 4 hour shift 8 hour shift Ability to commute/relocate:
Virginia Beach, VA 23456:
Reliably commute or planning to relocate before starting work (Required)
Experience:
Customer service:
1 year (Preferred) Work Location:
In person.
Estimated Salary: $20 to $28 per hour based on qualifications.
Tech Support Agent Status:
Seasonal, potentially from November to May, can potentially lead to a permanent position FLSA Status:
Non-Exempt Location:
Virginia Beach, VA Pay Rate:
Starting at $16.
00 Hourly Start Date:
November 2023 Language:
English (Bilingual Spanish and French a plus) Position Purpose Technical Support Representatives work with Liberty Tax's franchisees ticketing system, phone, and remote assistance applications to resolve issues and answer questions in a timely and professional manner.
Additionally, this position may be responsible for supervising staff, detecting and analyzing trending technical problems, creating and updating policies, procedures, and knowledge base databases to ensure the maximum quality and timeliness of support services for our franchisees and corporate owned locations.
Position Responsibilities/Duties/Functions/Tasks Initial installation and configuration of desktops and peripherals Support software and hardware installations, configuration and troubleshooting of workgroup networks, broadband ISP connections, and Liberty Tax Service proprietary applications Support various support projects, analyze customer problems, and formulate plans of resolution Proactively look for way to improve processes, operations, and the customer experience Document incidents thoroughly and accurately Responsible for the secure processing and communication of customer's personal financial information and identity Position Qualifications Willingness to learn new computer programs and cloud services Attention to detail Strong verbal, writing, and troubleshooting skills High level of customer service and communication skills Strong hands-on experience and knowledge of Windows 10 Strong hands-on experience and knowledge of workgroups and small office networks Able to quickly adapt to new workflows and projects Fluent in English Position Requirements Capable of working from Liberty's office Capable of working remotely using your own device (During rare situations that the office is unavailable) Capable of making phone calls using your own device (During rare situations that Liberty's telephony is unavailable) Windows 10 or 11 computer The ability to run Microsoft Teams and Google Chrome Stable internet connectivity Webcam (web conferencing) Headset (web conferencing) Employee Acknowledgement This is not necessarily an exhaustive list of responsibilities, skills, duties, requirements, efforts or working conditions.
While this list is intended to be an accurate reflection of the current job, Liberty Tax Service reserves the right to revise the functions and duties of the job or to require that additional or different tasks be performed when circumstances change (i.
e.
emergencies, changes in personnel, work load, or technological developments).
Liberty Tax is an equal opportunity employer.
Questions Where can I apply? You can apply and schedule an interview by visiting https:
//technologysupport.
libertytax.
com How can I contact a recruiter for questions and comments:
You can contact us via email at email protected or give us a call at (817) 765-6486 Job Type:
Temporary Pay:
From $16.
00 per hour Schedule:
10 hour shift 4 hour shift 8 hour shift Ability to commute/relocate:
Virginia Beach, VA 23456:
Reliably commute or planning to relocate before starting work (Required)
Experience:
Customer service:
1 year (Preferred) Work Location:
In person.
Estimated Salary: $20 to $28 per hour based on qualifications.
|
|
 | |
