Customer Specialist

The Merna Law Group The Merna Law Group Virginia Beach, VA Virginia Beach, VA Full-time Full-time $17 - $18 an hour $17 - $18 an hour 6 days ago 6 days ago 6 days ago Duties - Provide exceptional customer service to clients through various channels, including phone, email, and chat - Answer new customer calls and schedule appointments - Assist customers with inquiries, concerns, and requests in a professional and timely manner - Handle and resolve customer complaints or issues with empathy and patience - Conduct outbound calls to follow up with customers or provide additional information as needed - Collaborate with other team members to ensure customer satisfaction and resolution of any issues - Upsell products or services to customers based on their needs and preferences Experience - Previous experience in sales or customer service is preferred - Excellent communication skills in English - Strong data entry skills with attention to detail and accuracy - Ability to analyze customer needs and provide appropriate solutions - Proficient in using Microsoft Products, CRM software or similar tools for managing customer interactions Note:
This job description is not intended to be all-inclusive.
Employee may perform other related duties as assigned to meet the ongoing needs of the organization.
Job Type:
Full-time Pay:
$17.
00 - $18.
00 per hour Expected hours:
40 per week
Benefits:
401(k) Dental insurance Flexible schedule Health insurance Paid time off Vision insurance Experience level:
1 year Shift:
8 hour shift Day shift Weekly day range:
Monday to Friday Work setting:
In-person Office Work Location:
In person.
Estimated Salary: $20 to $28 per hour based on qualifications.