Customer Experience Supervisor
3.
6 Virginia Beach, VA Virginia Beach, VA Full-time Full-time $19 - $28 an hour $19 - $28 an hour 8 days ago 8 days ago 8 days ago
Responsibilities:
- Supervise and manage a team of cashiers and customer service representatives - Set performance goals and provide coaching and feedback to team members - Handle escalated customer inquiries and complaints - Develop and implement strategies to improve customer satisfaction and retention - Monitor customer service metrics and analyze data to identify areas for improvement - Collaborate with other departments to ensure a seamless customer experience - Conduct regular training sessions to enhance the skills of the customer service team - Stay updated on industry trends and best practices in customer service Requirements:
- Proven experience in a customer service management role - Excellent communication and leadership abilities - Ability to analyze data and make informed decisions - Exceptional problem-solving skills - Ability to thrive in a fast-paced environment We offer competitive compensation, comprehensive benefits package, and opportunities for career growth.
If you are a motivated individual with a passion for delivering exceptional customer service, we would love to hear from you.
Apply now! Job Type:
Full-time Pay:
$19.
00 - $28.
00 per hour Expected hours:
37 - 40 per week
Benefits:
401(k) 401(k) matching Dental insurance Employee assistance program Employee discount Flexible schedule Flexible spending account Health insurance Health savings account Life insurance Paid time off Vision insurance Schedule:
8 hour shift Day shift Evening shift Holidays Monday to Friday Weekends as needed Work Location:
In person.
Estimated Salary: $20 to $28 per hour based on qualifications.
6 Virginia Beach, VA Virginia Beach, VA Full-time Full-time $19 - $28 an hour $19 - $28 an hour 8 days ago 8 days ago 8 days ago
Responsibilities:
- Supervise and manage a team of cashiers and customer service representatives - Set performance goals and provide coaching and feedback to team members - Handle escalated customer inquiries and complaints - Develop and implement strategies to improve customer satisfaction and retention - Monitor customer service metrics and analyze data to identify areas for improvement - Collaborate with other departments to ensure a seamless customer experience - Conduct regular training sessions to enhance the skills of the customer service team - Stay updated on industry trends and best practices in customer service Requirements:
- Proven experience in a customer service management role - Excellent communication and leadership abilities - Ability to analyze data and make informed decisions - Exceptional problem-solving skills - Ability to thrive in a fast-paced environment We offer competitive compensation, comprehensive benefits package, and opportunities for career growth.
If you are a motivated individual with a passion for delivering exceptional customer service, we would love to hear from you.
Apply now! Job Type:
Full-time Pay:
$19.
00 - $28.
00 per hour Expected hours:
37 - 40 per week
Benefits:
401(k) 401(k) matching Dental insurance Employee assistance program Employee discount Flexible schedule Flexible spending account Health insurance Health savings account Life insurance Paid time off Vision insurance Schedule:
8 hour shift Day shift Evening shift Holidays Monday to Friday Weekends as needed Work Location:
In person.
Estimated Salary: $20 to $28 per hour based on qualifications.
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