Client Service Specialist
5.
0 Virginia Beach, VA Virginia Beach, VA Full-time Full-time From $18 an hour From $18 an hour EFT Corporation, a pioneer in electronic fund transfers and donation/payment processing solutions for non-profit organizations in the U.
S.
, is excited to offer an opportunity for a full-time Client Service Specialist to join our remote team.
To qualify for this position you must live in Virginia Beach, VA or in the surrounding area.
This role will immerse you in a work environment that values exceptional client service, teamwork, and a commitment to excellence.
What You'll Do:
As a Client Service Specialist, your primary focus will be to provide unparalleled customer service to our esteemed non-profit clients.
This involves responding to inquiries promptly, troubleshooting issues efficiently, and going that extra mile to ensure customer satisfaction.
The required working hours are 8 a.
m.
- 5 p.
m.
, Monday - Friday.
Key
Responsibilities:
Client Interaction:
Professionally address client questions and concerns via telephone and email, always aiming for first-call resolution.
Onboarding Support:
Manage the set-up of online forms, handle new client documentation, oversee new client training, and take care of electronic document filing.
Operational Efficiency:
Accurately log the receipt of inbound work orders to ensure timely processing.
Data Management:
Handle donation/payment entries and confirm the associated data for accuracy.
Prompt Response:
Address customer inquiries in a timely and professional manner, ensuring client needs are met to the highest standard.
Relationship Building:
Develop and maintain strong relationships with clients to ensure long-term satisfaction and loyalty.
What We're Looking For:
Excellent communication skills Strong problem-solving abilities Commitment to customer satisfaction Capability to work independently and as part of a dynamic team Must have a quiet professional space at home to work in Background Check:
All offers of employment at EFT Corporation are contingent upon the successful completion of a background check.
This is to comply with legal requirements related to our operations.
Job Type:
Full-time Pay:
From $18.
00 per hour Expected hours:
40 per week
Benefits:
401(k) 401(k) matching Dental insurance Health insurance Health savings account Paid time off Parental leave Work from home Schedule:
8 hour shift Day shift Monday to Friday Education:
High school or equivalent (Required)
Experience:
Customer service:
4 years (Required) Location:
Virginia Beach, VA (Required) Work Location:
Remote.
Estimated Salary: $20 to $28 per hour based on qualifications.
0 Virginia Beach, VA Virginia Beach, VA Full-time Full-time From $18 an hour From $18 an hour EFT Corporation, a pioneer in electronic fund transfers and donation/payment processing solutions for non-profit organizations in the U.
S.
, is excited to offer an opportunity for a full-time Client Service Specialist to join our remote team.
To qualify for this position you must live in Virginia Beach, VA or in the surrounding area.
This role will immerse you in a work environment that values exceptional client service, teamwork, and a commitment to excellence.
What You'll Do:
As a Client Service Specialist, your primary focus will be to provide unparalleled customer service to our esteemed non-profit clients.
This involves responding to inquiries promptly, troubleshooting issues efficiently, and going that extra mile to ensure customer satisfaction.
The required working hours are 8 a.
m.
- 5 p.
m.
, Monday - Friday.
Key
Responsibilities:
Client Interaction:
Professionally address client questions and concerns via telephone and email, always aiming for first-call resolution.
Onboarding Support:
Manage the set-up of online forms, handle new client documentation, oversee new client training, and take care of electronic document filing.
Operational Efficiency:
Accurately log the receipt of inbound work orders to ensure timely processing.
Data Management:
Handle donation/payment entries and confirm the associated data for accuracy.
Prompt Response:
Address customer inquiries in a timely and professional manner, ensuring client needs are met to the highest standard.
Relationship Building:
Develop and maintain strong relationships with clients to ensure long-term satisfaction and loyalty.
What We're Looking For:
Excellent communication skills Strong problem-solving abilities Commitment to customer satisfaction Capability to work independently and as part of a dynamic team Must have a quiet professional space at home to work in Background Check:
All offers of employment at EFT Corporation are contingent upon the successful completion of a background check.
This is to comply with legal requirements related to our operations.
Job Type:
Full-time Pay:
From $18.
00 per hour Expected hours:
40 per week
Benefits:
401(k) 401(k) matching Dental insurance Health insurance Health savings account Paid time off Parental leave Work from home Schedule:
8 hour shift Day shift Monday to Friday Education:
High school or equivalent (Required)
Experience:
Customer service:
4 years (Required) Location:
Virginia Beach, VA (Required) Work Location:
Remote.
Estimated Salary: $20 to $28 per hour based on qualifications.
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