Hotel Guest Service Representative

Valencia Motel & Efficiencies Valencia Motel & Efficiencies Virginia Beach, VA Virginia Beach, VA Part-time Full-time Part-time Full-time $17 - $19 an hour $17 - $19 an hour 19 hours ago 19 hours ago 19 hours ago - Greet guest and offer to assist with their needs - Register and assign guests to hotel rooms - Establish method of payment and verify credit - Make and confirm reservations - Compute bills, collect payments, and make change for guests - Respond to guest requests in a timely manner - Receive and resolve guest complaints, elevating to supervisor if necessary - Be aware of guest satisfaction scores and work toward increasing overall guest satisfaction - Must be able to stand for 8 hour shifts - Assist in the breakfast area or assist guests with luggage when staffing assistance is required or during peak periods - Ensure overall guest satisfaction - Perform other duties as requested by management
Experience:
- Hotel/Hospitality Experience Preferred - High School diploma or equivalent required - Previous customer service experience required - Knowledge of PMS systems preferred.
- Work schedule varies and may include working on holidays, weekends and alternate shifts.
Requires standing for extended periods, walking, pushing, lifting up to 25 pounds, bending and reaching, kneeling, or crouching.
Job Types:
Full-time, Part-time Pay:
$17.
00 - $19.
00 per hour
Benefits:
Flexible schedule Referral program Schedule:
Day shift Evening shift Monday to Friday Morning shift No weekends
Experience:
Hotel
Experience:
1 year (Preferred) Ability to Commute:
Virginia Beach, VA (Required) Work Location:
In person.
Estimated Salary: $20 to $28 per hour based on qualifications.