Customer Service Support Representative
3.
9 Virginia Beach, VA Virginia Beach, VA Temporary Temporary From $16 an hour From $16 an hour Position Title:
Customer Service & Support Representative Department:
23- Tech Support Status:
Seasonal Reports to Financial Products Support Supervisor FLSA Status:
Non-exempt Please note:
you must apply at the below link to be considered in the hiring process.
https:
//workforcenow.
adp.
com/mascsr/default/mdf/recruitment/recruitment.
html?cid=0e8532e9-75ee-4b04-867c-65e8e47a7169&ccId=19000101_000001&jobId=491267&source=CC2&lang=en_US Why Liberty Tax? Since 1997, we've excelled as a leading franchisor, aiding countless Americans in refund maximization.
Our customers are looking for someone they can trust, a price they can afford, and to either owe less in taxes or get their most significant refund.
Believe in our mission! The Liberty Tax mission is to be trusted locally and respected nationally as the best choice for professional tax services.
In keeping with that mission, we are an organization built on keeping it R.
E.
A.
L- Relational, Excellent, Accountable, and Local.
Our Core values are commitment to community impact, diversity, and employee development and has contributed to its reputation in the tax preparation industry.
Our Culture Celebrations, recognitions, and volunteer opportunities Diversity & Inclusion Opportunities for career advancement within the company Awesome perks including a fun business-casual environment.
Training and mentoring programs We serve to make a positive difference in the community to build positive and established relationships, create a healthy and fun work environment.
Position Responsibilities/Duties/Functions/Tasks Take customer calls - provide accurate, satisfactory answers to their queries and concerns De-escalate issues involving dissatisfied customers, offer patient assistance and support Call clients and potential customers and aid in scheduling appointments Review client accounts - provide updates and information about their tax return Responding to all client inquiries in a polite, professional, and timely manner Place outbound calls Document customer comments and feedback in the appropriate systems Expresses initial greeting at the front desk, as needed Answers and transfers phone calls Data entry Internal mail and package distribution Other duties as assigned Position Qualifications Willingness to learn new computer programs and cloud services Attention to detail Strong verbal, written, and troubleshooting skills High level of customer service and communication skills Strong hands-on experience and knowledge of Windows 10 Strong hands-on experience and knowledge of workgroups and small office networks Able to quickly adapt to new workflows and projects Fluent in English Position Requirements Capable of working from Liberty's office Capable of working remotely using your own device (During rare situations that the office is unavailable) Capable of making phone calls using your own device (During rare situations that Liberty's telephony is unavailable) Windows 10 or 11 computer The ability to run Microsoft Teams and Google Chrome Stable internet connectivity Webcam (web conferencing) Headset (web conferencing) Our Seasonal Benefits Flexible Work Hours:
Enjoy the flexibility to adjust your work schedule to fit your needs.
Working at Liberty Tax during the tax season can be an opportunity for growth and development with these valuable benefits.
DeepBlue Debit Card:
A convenient way to access paychecks or tax refunds faster.
Additional
Benefits:
Employee Assistance Program Employee exclusive discounts on electronics, appliance, fitness membership, groceries, hotels, concerts, cars rental and more.
Employee Acknowledgement This is not necessarily an exhaustive list of responsibilities, skills, duties, requirements, efforts or working conditions.
While this list is intended to be an accurate reflection of the current job, Liberty Tax Service reserves the right to revise the functions and duties of the job or to require that additional or different tasks be performed when circumstances change (i.
e.
emergencies, changes in personnel, work load, or technological developments).
Liberty Tax is an equal opportunity employer.
Job Type:
Temporary Pay:
From $16.
00 per hour
Benefits:
Flexible schedule On-the-job training Referral program Shift:
10 hour shift 4 hour shift 8 hour shift
Experience:
Customer service:
1 year (Preferred) Ability to Relocate:
Virginia Beach, VA 23456:
Relocate before starting work (Required) Work Location:
In person.
Estimated Salary: $20 to $28 per hour based on qualifications.
9 Virginia Beach, VA Virginia Beach, VA Temporary Temporary From $16 an hour From $16 an hour Position Title:
Customer Service & Support Representative Department:
23- Tech Support Status:
Seasonal Reports to Financial Products Support Supervisor FLSA Status:
Non-exempt Please note:
you must apply at the below link to be considered in the hiring process.
https:
//workforcenow.
adp.
com/mascsr/default/mdf/recruitment/recruitment.
html?cid=0e8532e9-75ee-4b04-867c-65e8e47a7169&ccId=19000101_000001&jobId=491267&source=CC2&lang=en_US Why Liberty Tax? Since 1997, we've excelled as a leading franchisor, aiding countless Americans in refund maximization.
Our customers are looking for someone they can trust, a price they can afford, and to either owe less in taxes or get their most significant refund.
Believe in our mission! The Liberty Tax mission is to be trusted locally and respected nationally as the best choice for professional tax services.
In keeping with that mission, we are an organization built on keeping it R.
E.
A.
L- Relational, Excellent, Accountable, and Local.
Our Core values are commitment to community impact, diversity, and employee development and has contributed to its reputation in the tax preparation industry.
Our Culture Celebrations, recognitions, and volunteer opportunities Diversity & Inclusion Opportunities for career advancement within the company Awesome perks including a fun business-casual environment.
Training and mentoring programs We serve to make a positive difference in the community to build positive and established relationships, create a healthy and fun work environment.
Position Responsibilities/Duties/Functions/Tasks Take customer calls - provide accurate, satisfactory answers to their queries and concerns De-escalate issues involving dissatisfied customers, offer patient assistance and support Call clients and potential customers and aid in scheduling appointments Review client accounts - provide updates and information about their tax return Responding to all client inquiries in a polite, professional, and timely manner Place outbound calls Document customer comments and feedback in the appropriate systems Expresses initial greeting at the front desk, as needed Answers and transfers phone calls Data entry Internal mail and package distribution Other duties as assigned Position Qualifications Willingness to learn new computer programs and cloud services Attention to detail Strong verbal, written, and troubleshooting skills High level of customer service and communication skills Strong hands-on experience and knowledge of Windows 10 Strong hands-on experience and knowledge of workgroups and small office networks Able to quickly adapt to new workflows and projects Fluent in English Position Requirements Capable of working from Liberty's office Capable of working remotely using your own device (During rare situations that the office is unavailable) Capable of making phone calls using your own device (During rare situations that Liberty's telephony is unavailable) Windows 10 or 11 computer The ability to run Microsoft Teams and Google Chrome Stable internet connectivity Webcam (web conferencing) Headset (web conferencing) Our Seasonal Benefits Flexible Work Hours:
Enjoy the flexibility to adjust your work schedule to fit your needs.
Working at Liberty Tax during the tax season can be an opportunity for growth and development with these valuable benefits.
DeepBlue Debit Card:
A convenient way to access paychecks or tax refunds faster.
Additional
Benefits:
Employee Assistance Program Employee exclusive discounts on electronics, appliance, fitness membership, groceries, hotels, concerts, cars rental and more.
Employee Acknowledgement This is not necessarily an exhaustive list of responsibilities, skills, duties, requirements, efforts or working conditions.
While this list is intended to be an accurate reflection of the current job, Liberty Tax Service reserves the right to revise the functions and duties of the job or to require that additional or different tasks be performed when circumstances change (i.
e.
emergencies, changes in personnel, work load, or technological developments).
Liberty Tax is an equal opportunity employer.
Job Type:
Temporary Pay:
From $16.
00 per hour
Benefits:
Flexible schedule On-the-job training Referral program Shift:
10 hour shift 4 hour shift 8 hour shift
Experience:
Customer service:
1 year (Preferred) Ability to Relocate:
Virginia Beach, VA 23456:
Relocate before starting work (Required) Work Location:
In person.
Estimated Salary: $20 to $28 per hour based on qualifications.
|
|
 | |
