Collections Loan Counselor I
ESSENTIAL DUTIES AND RESPONSIBILITIES
Answer inbound phone calls from delinquent borrowers, borrowers requesting loss mitigation assistance, and borrowers in the process of foreclosure
Generate outbound phone calls and when contact is made determine reasons for non-payment, negotiate payment arrangements and offer suggestions to borrowers on how to meet their monthly obligations and advise them as to the possible consequence of not meeting obligations
Obtain borrower's monthly financial status through asking borrowers a set of questions regarding their reason for non-payment and monthly income and expenses
If loan the qualifies for a 5 month or less repayment plan, calculate and discuss repayment plans terms with borrower(s)
Ability to explain loss mitigation options in detail and loss mitigation application process
Demonstrate working knowledge of default and foreclosure timelines
Demonstrate working knowledge and understanding of all Collection, breach, and state specific Collection letter processes
Skip trace using online tools such as www.whitepages.com and other free websites
Proper documentation of all Collection activity within BackintheBlack and LPS systems
Prepare loans for foreclosure review
All other duties as assigned
MINIMUM QUALIFICATIONS
Minimum of one year collections, loss mitigation or other mortgage/real estate related experience
At least one year of telephone customer contact experience
High school diploma or GED
Complete knowledge of relevant federal regulations and/or the Fair Debt Collection Protection Act
Ability to learn rules, regulations, laws and methods of collection and skip tracing
Excellent analytical, communication, and negotiating skills
Ability to work well on a team and focus on results; adaptable and flexible
Ability to structure a deal that serves the best interest of the organization, insurer, and client
Solid PC experience and typing skills
Ability to work in a structured environment
Ability to use a dialer system to make/receive phone calls
. Apply now!Estimated Salary: $20 to $28 per hour based on qualifications.
Answer inbound phone calls from delinquent borrowers, borrowers requesting loss mitigation assistance, and borrowers in the process of foreclosure
Generate outbound phone calls and when contact is made determine reasons for non-payment, negotiate payment arrangements and offer suggestions to borrowers on how to meet their monthly obligations and advise them as to the possible consequence of not meeting obligations
Obtain borrower's monthly financial status through asking borrowers a set of questions regarding their reason for non-payment and monthly income and expenses
If loan the qualifies for a 5 month or less repayment plan, calculate and discuss repayment plans terms with borrower(s)
Ability to explain loss mitigation options in detail and loss mitigation application process
Demonstrate working knowledge of default and foreclosure timelines
Demonstrate working knowledge and understanding of all Collection, breach, and state specific Collection letter processes
Skip trace using online tools such as www.whitepages.com and other free websites
Proper documentation of all Collection activity within BackintheBlack and LPS systems
Prepare loans for foreclosure review
All other duties as assigned
MINIMUM QUALIFICATIONS
Minimum of one year collections, loss mitigation or other mortgage/real estate related experience
At least one year of telephone customer contact experience
High school diploma or GED
Complete knowledge of relevant federal regulations and/or the Fair Debt Collection Protection Act
Ability to learn rules, regulations, laws and methods of collection and skip tracing
Excellent analytical, communication, and negotiating skills
Ability to work well on a team and focus on results; adaptable and flexible
Ability to structure a deal that serves the best interest of the organization, insurer, and client
Solid PC experience and typing skills
Ability to work in a structured environment
Ability to use a dialer system to make/receive phone calls
. Apply now!Estimated Salary: $20 to $28 per hour based on qualifications.
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